Refund terms

When a refund is possible

A refund request may be reviewed if:

1. money was charged but the balance was not credited;
2. a technical error or a duplicate payment occurred;
3. paid digital content was not provided due to SHOT's fault;
4. other confirmed technical problems were identified.

Each request is reviewed individually. A request must be submitted no later than 30 calendar days from the top-up date.

When a refund is not possible

A refund is not made if:

1. the funds have already been used or multiplied;
2. the balance, digital content or in-game item was successfully received;
3. the item was transferred to the user's Steam account;
4. the user changed their mind after payment or did not read the Service terms;
5. the request concerns the outcome of game mechanics;
6. the user violated the Service terms, or signs of fraud or abuse of the refund system were identified;
7. more than 30 calendar days have passed since the top-up.

How to contact support

You need to contact SHOT support via the contacts listed in the Support section. Payment details, additional data or documents may be required for verification.

Review period

A request is reviewed after all the necessary information is received. The standard period is up to 30 calendar days. If additional verification or interaction with payment systems is required, the period may be extended.